Privacy Policy
LOTUS BILLING
PRIVACY POLICY
Last Updated: [07/15/2025]
PRIVACY POLICY
Last Updated: [07/15/2025]
Welcome to Lotus Billing! This Privacy Policy explains how information about you is collected,
used, and disclosed by Lotus Billing and its affiliated entities (“Lotus” “we”, “us” or “our”). This
Privacy Policy (“Policy”) applies to information we collect when you (“you”, “your” or “User” refers
to the individual that visits or uses our Website) use our website at https://www.lotusbilling.com/
(“Website”), or when you otherwise interact with us. Please review this Privacy Policy as it
governs your use of the Website and limits our liability to you. For further information on policies
governing the use of our Website, please visit our Terms of Service.
By accessing or using our Website, you agree to this Privacy Policy. Failure by us to exercise or
enforce any right or provision of this Privacy Policy shall not constitute a waiver of such right or
provision. We reserve the right, at our sole discretion, to update, change or replace any part of this
Privacy Policy by posting updates and changes to our website. If we make changes, we will notify
you by revising the date at the top of the Privacy Policy and, in some cases, we may provide you
with additional notice (such as adding a statement to our homepage or sending you an electronic
notification). It is your responsibility to check our Website periodically for changes. Your continued
use of or access to our Website following the posting of any changes to this Privacy Policy
constitutes acceptance of those changes. If you do not agree with this Privacy Policy, you are not
authorized to access or use the Website for any purpose.
1. COLLECTION OF INFORMATION
When you visit our Website, Lotus Billing receives and may collect certain types of information.
For example, we may collect information when you fill out a form, request customer support, or
otherwise communicate with us. The types of information we may collect from you include:
●Personal Information: We may ask to collect personal information that you provide
directly to us. Personal information includes information that identifies you as an individual
or relates to an identifiable person, which may include, for example, your name, email
address, phone number, and date of birth. Personal information does not include publicly
available information which is lawfully made available to the general public from federal,
state, or local governments. We may also collect anonymous demographic information,
which is not unique to you, such as your ZIP code, age, gender, preferences, interests, and
favorites.
●Protected Health Information: We may collect Protected Health Information (“PHI”) from
you. Protected Health Information includes all “individually identifiable health information”
held or transmitted by a covered entity or its business associate, in any form or media,
whether electronic, paper, or oral. Individually identifiable health information is information,
including demographic data, that relates to: the individual’s past, present or future physical
or mental health or condition; the provision of health care to the individual, or; the past,
present, or future payment for the provision of health care to the individual; and that
identifies the individual or for which there is a reasonable basis to believe it can be used to
identify the individual. Individually identifiable health information includes common
identifiers such as name, address, birth date, and Social Security Number.
●Device-Specific Information. Information about your computer’s hardware and software
may be automatically collected by this Website. This information can include your IP
address, browser type, domain names, access times, and the page you visited before
navigating to our Website. This information is used for the operation of the Website, to
maintain the quality of the Website, and to provide general statistics regarding the use of
this Website.
●Transaction Information: We may collect and store limited payment information from
you, such as payment method and payment card information such as account number,
credit or debit card number, in combination with any required security code access code,
password, or other information that would permit access to a financial account.
●Information About Others: This may include information such as your emergency
contacts, caregivers, or any dependents under your care.
●Cookies & Tracking Technologies: Our Website may use various technologies to collect
information, including “cookies,” “log files,” “web beacons,” “tags,” and “pixels.” Cookies
are small data files stored on your hard drive or in device memory that help us improve our
Website and your experience. They allow us to see which areas and features of our
Website are popular, and count visits. Log files track actions occurring on the Website, and
collect data including your IP address, browser type, internet service provider, referring
and exit pages, as well as date and time stamps. Web beacons, tags, and pixels are files
used to record information about how you browse the Website.
Lotus Billing may place a unique cookie or other tracking technology on your browser. Our
cookies collect general information that enhances our ability to serve you, improves your
use of our Website, communicates special offers and featured items, and helps us
respond to your questions and suggestions. For more information about cookies, and how
to disable them, please see “Your Choices” below.
However, the use of cookies by third-party web analytics partners is not covered by our
Privacy Policy. We do not have access or control over these cookies.
●Other Information You Choose to Provide: We collect the information you provide when
you participate in a survey, promotion, or interactive area of the Website (such as filing out
the “Client Contact Form”) or when you request technical, compliance, or customer
support.
●Usage Information: We automatically collect information about your activity on our
Website. Information, such as, how you interact with the Website while using the Website.
●Mobile Device Information: We automatically collect information about the mobile device
you use to access or use our Website, including the hardware model, operating system
and version, unique device identifiers, mobile network information, and information about
identifiers such as name, address, birth date, and Social Security Number.
●Device-Specific Information. Information about your computer’s hardware and software
may be automatically collected by this Website. This information can include your IP
address, browser type, domain names, access times, and the page you visited before
navigating to our Website. This information is used for the operation of the Website, to
maintain the quality of the Website, and to provide general statistics regarding the use of
this Website.
●Transaction Information: We may collect and store limited payment information from
you, such as payment method and payment card information such as account number,
credit or debit card number, in combination with any required security code access code,
password, or other information that would permit access to a financial account.
●Information About Others: This may include information such as your emergency
contacts, caregivers, or any dependents under your care.
●Cookies & Tracking Technologies: Our Website may use various technologies to collect
information, including “cookies,” “log files,” “web beacons,” “tags,” and “pixels.” Cookies
are small data files stored on your hard drive or in device memory that help us improve our
Website and your experience. They allow us to see which areas and features of our
Website are popular, and count visits. Log files track actions occurring on the Website, and
collect data including your IP address, browser type, internet service provider, referring
and exit pages, as well as date and time stamps. Web beacons, tags, and pixels are files
used to record information about how you browse the Website.
Lotus Billing may place a unique cookie or other tracking technology on your browser. Our
cookies collect general information that enhances our ability to serve you, improves your
use of our Website, communicates special offers and featured items, and helps us
respond to your questions and suggestions. For more information about cookies, and how
to disable them, please see “Your Choices” below.
However, the use of cookies by third-party web analytics partners is not covered by our
Privacy Policy. We do not have access or control over these cookies.
●Other Information You Choose to Provide: We collect the information you provide when
you participate in a survey, promotion, or interactive area of the Website (such as filing out
the “Client Contact Form”) or when you request technical, compliance, or customer
support.
●Usage Information: We automatically collect information about your activity on our
Website. Information, such as, how you interact with the Website while using the Website.
●Mobile Device Information: We automatically collect information about the mobile device
you use to access or use our Website, including the hardware model, operating system
and version, unique device identifiers, mobile network information, and information about
your use of our Website. With your consent, we may also access and collect information
from certain native applications on your device (such as your device’s phonebook
applications) to facilitate your use of certain features of the Website. For more information
about how you can control the collection of location information and/or our access to other
applications on your device, please see “Your Choices” below.
●Log Information: We may collect log information about your use of the Website, including
the type of browser you use, access times, pages viewed, your IP address, and the page
you visited before navigating to our Website.
●Information We Collect from Other Sources: We may obtain information from other
sources and use it as contemplated herein. We may also collect information about you
when you post content to our pages.
2. USE OF INFORMATION
We may use information about you for various purposes, including to:
●To provide you with information or Services that you request from us;
●To contact you and/or provide you with email alerts, event registrations, and other notices
concerning our products or services, or events or news that may be of interest to you;
●To engage in marketing activities, including to help design products and services
appropriate for our clients;
●To carry out our obligations and enforce our rights including those arising from any
contracts entered into between you and us, including for billing, payment, and collections;
●To review, improve, and monitor our website, applications, online services, and overall
client experience, including to provide customization to meet the specific needs, ensure a
consistent experience, and to assess trends, interests, and the demands of clients;
●To provide client service and engage in quality control activities concerning our products
and services;
●To detect, investigate and prevent fraudulent transactions and other illegal activities and
protect the rights and property of Lotus Billing, its affiliated entities, and others;
●To respond to law enforcement requests and as required by applicable law, court order,
governmental regulations, or other lawful processes;
●To process applications for employment, as well as to evaluate and improve our recruiting
efforts;
●As necessary or appropriate to protect the rights, property, security, and safety of us, our
employees, our consumers, our information systems, and the public;
from certain native applications on your device (such as your device’s phonebook
applications) to facilitate your use of certain features of the Website. For more information
about how you can control the collection of location information and/or our access to other
applications on your device, please see “Your Choices” below.
●Log Information: We may collect log information about your use of the Website, including
the type of browser you use, access times, pages viewed, your IP address, and the page
you visited before navigating to our Website.
●Information We Collect from Other Sources: We may obtain information from other
sources and use it as contemplated herein. We may also collect information about you
when you post content to our pages.
2. USE OF INFORMATION
We may use information about you for various purposes, including to:
●To provide you with information or Services that you request from us;
●To contact you and/or provide you with email alerts, event registrations, and other notices
concerning our products or services, or events or news that may be of interest to you;
●To engage in marketing activities, including to help design products and services
appropriate for our clients;
●To carry out our obligations and enforce our rights including those arising from any
contracts entered into between you and us, including for billing, payment, and collections;
●To review, improve, and monitor our website, applications, online services, and overall
client experience, including to provide customization to meet the specific needs, ensure a
consistent experience, and to assess trends, interests, and the demands of clients;
●To provide client service and engage in quality control activities concerning our products
and services;
●To detect, investigate and prevent fraudulent transactions and other illegal activities and
protect the rights and property of Lotus Billing, its affiliated entities, and others;
●To respond to law enforcement requests and as required by applicable law, court order,
governmental regulations, or other lawful processes;
●To process applications for employment, as well as to evaluate and improve our recruiting
efforts;
●As necessary or appropriate to protect the rights, property, security, and safety of us, our
employees, our consumers, our information systems, and the public;
●To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or
other sale or transfer of some or all of our assets, whether as a going concern or as part of
bankruptcy, liquidation, or similar proceeding, in which personal information held by us is
among the assets transferred;
●To carry out any other purpose for which the information was collected.
3. SHARING OF INFORMATION
Lotus Billing may share aggregated or de-identified information as a part of an effort to
longitudinally assess the benefits of its Products and Services. This information cannot
reasonably be used to identify you. We may also share information about you as follows or as
otherwise described in this Privacy Policy:
●with vendors, consultants, etc. who need access to such information to carry out work on
our behalf;
●in response to a request for information if we believe disclosure is in accordance with, or
required by, any applicable law, regulation, or legal process;
●with individuals such as parents, guardians, emergency contacts, and other caregivers;
●if we believe your actions are inconsistent with our user agreements or policies, or to
protect the rights, property, and safety of Lotus Billing, its affiliated entities, or others;
●in connection with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business by another company;
●between and among Lotus Billing and its affiliated entities, its current and future parents,
affiliates, subsidiaries, and other companies under common control and ownership; and
●with your consent or at your direction.
Testimonials and Reviews
Lotus Billing cannot guarantee that the information discussed in testimonials or reviews will
remain private as Lotus cannot control or predict the disclosure of your information by others
outside of the Website. You should think carefully before sharing any Personal Information, or
any other information that you intend to keep private.
Links to Third-party Sites
Our Website may contain links to other websites. Other websites may also reference or link to
our Website or Services. These other websites are not controlled by Lotus Billing or its
affiliated entities. We encourage our users to be aware when they leave our Website and to
read the privacy policies of every website that collects personally identifiable information. We
do not endorse, screen, or approve, and are not responsible for the privacy practices or
content of such other websites or mobile applications. Visiting these other websites is at your
own risk.
other sale or transfer of some or all of our assets, whether as a going concern or as part of
bankruptcy, liquidation, or similar proceeding, in which personal information held by us is
among the assets transferred;
●To carry out any other purpose for which the information was collected.
3. SHARING OF INFORMATION
Lotus Billing may share aggregated or de-identified information as a part of an effort to
longitudinally assess the benefits of its Products and Services. This information cannot
reasonably be used to identify you. We may also share information about you as follows or as
otherwise described in this Privacy Policy:
●with vendors, consultants, etc. who need access to such information to carry out work on
our behalf;
●in response to a request for information if we believe disclosure is in accordance with, or
required by, any applicable law, regulation, or legal process;
●with individuals such as parents, guardians, emergency contacts, and other caregivers;
●if we believe your actions are inconsistent with our user agreements or policies, or to
protect the rights, property, and safety of Lotus Billing, its affiliated entities, or others;
●in connection with, or during negotiations of, any merger, sale of company assets,
financing, or acquisition of all or a portion of our business by another company;
●between and among Lotus Billing and its affiliated entities, its current and future parents,
affiliates, subsidiaries, and other companies under common control and ownership; and
●with your consent or at your direction.
Testimonials and Reviews
Lotus Billing cannot guarantee that the information discussed in testimonials or reviews will
remain private as Lotus cannot control or predict the disclosure of your information by others
outside of the Website. You should think carefully before sharing any Personal Information, or
any other information that you intend to keep private.
Links to Third-party Sites
Our Website may contain links to other websites. Other websites may also reference or link to
our Website or Services. These other websites are not controlled by Lotus Billing or its
affiliated entities. We encourage our users to be aware when they leave our Website and to
read the privacy policies of every website that collects personally identifiable information. We
do not endorse, screen, or approve, and are not responsible for the privacy practices or
content of such other websites or mobile applications. Visiting these other websites is at your
own risk.
4. CHILDREN’S INFORMATION
Lotus Billing does not knowingly collect any information from persons under the age of thirteen
(13), or from persons between the age of thirteen (13) and eighteen (18) without appropriate
authorization. If we discover that we have inadvertently collected information from anyone
younger than the age of eighteen (18), we will delete that information. If you are a parent or
guardian of an individual under the age of eighteen (18) and believe your child has disclosed
personal information to Lotus without your authorization, please contact us at
compliance@lotusbilling.com.
5. PERSONAL INFORMATION SECURITY AND STORAGE
Lotus Billing takes reasonable measures to help protect information about you from loss, theft,
misuse, unauthorized access, disclosure, alteration, and destruction.
Safeguards Provided
We implement and maintain—via a HIPAA-secure platform—organizational, technical, and
administrative security measures designed to safeguard the information we process within our
organization against unauthorized access, destruction, loss, alteration, or misuse. These
measures are aimed at providing ongoing integrity and confidentiality for your personal
information. We evaluate and update these measures on an ongoing basis. Your information
is only accessible to personnel who need access to the information to perform their duties.
However, while we take precautions to safeguard your information, we cannot guarantee the
security of the networks, systems, servers, devices, and databases we operate or that are
operated on our behalf.
Information Retention
We retain your personal information for as long as we have a relationship with you, subject to
applicable law and regulation. When deciding how long to keep your personal information, we
consider our legal and regulatory obligations and internal personal information management
policies. For example, we retain records to investigate or defend against potential legal claims
or where required by law. Where we retain data, we do so in accordance with any limitation
periods and records retention obligations that are imposed by applicable law.
6. YOUR CHOICES
Lotus Billing shall use all reasonable endeavors to give you free access to your personal
information in an appropriate scope.
Opt-Out
You may opt-out of having information used for purposes not directly related to Services by
emailing a clear notice to compliance@lotusbilling.com. By using the Website, you
affirmatively consent to receiving Lotus Billing and its affiliated entities’ promotional and
marketing material.
Notice Concerning Do Not Track
Lotus Billing does not knowingly collect any information from persons under the age of thirteen
(13), or from persons between the age of thirteen (13) and eighteen (18) without appropriate
authorization. If we discover that we have inadvertently collected information from anyone
younger than the age of eighteen (18), we will delete that information. If you are a parent or
guardian of an individual under the age of eighteen (18) and believe your child has disclosed
personal information to Lotus without your authorization, please contact us at
compliance@lotusbilling.com.
5. PERSONAL INFORMATION SECURITY AND STORAGE
Lotus Billing takes reasonable measures to help protect information about you from loss, theft,
misuse, unauthorized access, disclosure, alteration, and destruction.
Safeguards Provided
We implement and maintain—via a HIPAA-secure platform—organizational, technical, and
administrative security measures designed to safeguard the information we process within our
organization against unauthorized access, destruction, loss, alteration, or misuse. These
measures are aimed at providing ongoing integrity and confidentiality for your personal
information. We evaluate and update these measures on an ongoing basis. Your information
is only accessible to personnel who need access to the information to perform their duties.
However, while we take precautions to safeguard your information, we cannot guarantee the
security of the networks, systems, servers, devices, and databases we operate or that are
operated on our behalf.
Information Retention
We retain your personal information for as long as we have a relationship with you, subject to
applicable law and regulation. When deciding how long to keep your personal information, we
consider our legal and regulatory obligations and internal personal information management
policies. For example, we retain records to investigate or defend against potential legal claims
or where required by law. Where we retain data, we do so in accordance with any limitation
periods and records retention obligations that are imposed by applicable law.
6. YOUR CHOICES
Lotus Billing shall use all reasonable endeavors to give you free access to your personal
information in an appropriate scope.
Opt-Out
You may opt-out of having information used for purposes not directly related to Services by
emailing a clear notice to compliance@lotusbilling.com. By using the Website, you
affirmatively consent to receiving Lotus Billing and its affiliated entities’ promotional and
marketing material.
Notice Concerning Do Not Track
Do Not Track (“DNT”) is a privacy preference that users can set in certain web browsers. We
are committed to providing you with meaningful choices about the information collected on our
website for third-party purposes, and that is why we provide the opt-out mechanisms listed
above. However, we do not currently recognize or respond to browser-initiated DNT signals.
7. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)
We at Lotus Billing understand that the information we collect about healthcare is personal.
Keeping health information confidential and secure is one of our most important responsibilities.
We are required by law to make sure that all PHI is kept private.
To the extent that any of the information we collect on our Website constitutes Protected PHI
under HIPAA, we will comply with the requirements of HIPAA and its implementing regulations.
We are committed to protecting your health information and to following all state and federal laws
regarding the protection thereof.
8. JURISDICTION; TRANSFERS; PRIVACY RIGHTS
Lotus Billing is based in the state of Michigan and the information we collect is governed by
Michigan and U.S. law. We take appropriate measures to protect information about you in
accordance with this Privacy Policy and applicable law. By accessing or using the Website or
otherwise providing information to us, you acknowledge and consent that your information may be
transferred to, and maintained on, computers located outside of your state, province, country, or
other governmental jurisdiction where the data protection laws may differ from those of your
jurisdiction. If you are located outside the United States and choose to provide information to us,
please note that we transfer the data, including personal information, to the United States and
process it there. If you do not want your information transferred to or processed or maintained
outside of the country or jurisdiction where you are located, you should not use our Website.
You have the right to access the personal information we hold about you and to ask that your
personal information be corrected, updated, or deleted. If you would like to exercise this right,
please contact us through the “Contact Us” information below.
9. CONTACT US
If you have any questions, comments, or complaints regarding this Privacy Policy please contact
us at compliance@lotusbilling.com. If you would like to request access to, correction of, or
deletion of any personal information that you have provided to us, please contact us at
compliance@lotusbilling.com or using the information below. We may not accommodate a
request to change or delete information if we believe the change or deletion would violate any law
or legal requirement or cause the information to be incorrect.
● Address: Lotus Billing; 44225 W 12 Mile Rd, Suite C106; Novi, Michigan 48377
● Phone: 1-248-590-3300
● Email: compliance@lotusbilling.com
are committed to providing you with meaningful choices about the information collected on our
website for third-party purposes, and that is why we provide the opt-out mechanisms listed
above. However, we do not currently recognize or respond to browser-initiated DNT signals.
7. HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT (HIPAA)
We at Lotus Billing understand that the information we collect about healthcare is personal.
Keeping health information confidential and secure is one of our most important responsibilities.
We are required by law to make sure that all PHI is kept private.
To the extent that any of the information we collect on our Website constitutes Protected PHI
under HIPAA, we will comply with the requirements of HIPAA and its implementing regulations.
We are committed to protecting your health information and to following all state and federal laws
regarding the protection thereof.
8. JURISDICTION; TRANSFERS; PRIVACY RIGHTS
Lotus Billing is based in the state of Michigan and the information we collect is governed by
Michigan and U.S. law. We take appropriate measures to protect information about you in
accordance with this Privacy Policy and applicable law. By accessing or using the Website or
otherwise providing information to us, you acknowledge and consent that your information may be
transferred to, and maintained on, computers located outside of your state, province, country, or
other governmental jurisdiction where the data protection laws may differ from those of your
jurisdiction. If you are located outside the United States and choose to provide information to us,
please note that we transfer the data, including personal information, to the United States and
process it there. If you do not want your information transferred to or processed or maintained
outside of the country or jurisdiction where you are located, you should not use our Website.
You have the right to access the personal information we hold about you and to ask that your
personal information be corrected, updated, or deleted. If you would like to exercise this right,
please contact us through the “Contact Us” information below.
9. CONTACT US
If you have any questions, comments, or complaints regarding this Privacy Policy please contact
us at compliance@lotusbilling.com. If you would like to request access to, correction of, or
deletion of any personal information that you have provided to us, please contact us at
compliance@lotusbilling.com or using the information below. We may not accommodate a
request to change or delete information if we believe the change or deletion would violate any law
or legal requirement or cause the information to be incorrect.
● Address: Lotus Billing; 44225 W 12 Mile Rd, Suite C106; Novi, Michigan 48377
● Phone: 1-248-590-3300
● Email: compliance@lotusbilling.com
You can connect with our Lotus team in many ways for your convenience!
Simply click on the icon in the bottom right of your screen to begin chatting with our team!